REM Manufacturing - Swift Current, Saskatchewan

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CUSTOMER SATISFACTION SURVEY

Rem Manufacturing Ltd. continually works toward understanding and anticipating customer needs and expectations. In order to achieve this mission we ask that you take a moment to complete our customer satisfaction survey. In appreciation, you will receive a Rem promotional item for taking the time to let us know how we are doing.

1. Please indicate the Rem product line(s) you currently own:

BaleMAX Industrial Blowers        
Wireform Delta Flexible Harrow        
Grain VAC Grain Transfer System        
Pneumatic Chaff Spreader      
   
2. How long have you been a Rem customer?      
< 2 years 2-5 years 6-10 years 10+ years    
         
3. What is the main reason you chose a Rem product?    
Product Performance / Quality    
Product Features Specify:    
Price      
Reputation        
Other (Specify):      
           
4. What features in your Rem product do you find most helpful?
5. Please list any features you would like to see in future products.
6. Please rate the importance to you vs. Rems performance in the following areas:
Product Quality and Performance    
Importance to you Rems Performance      
Critical Outstanding      
Important Good      
Nice to have Fair
Not important Poor
Product Innovation
Importance to you Rems Performance      
Critical Outstanding      
Important Good      
Nice to have Fair
Not important Poor
Ease of Use
Importance to you Rems Performance      
Critical Outstanding      
Important Good      
Nice to have Fair
Not important Poor
Customer Service
Importance to you Rems Performance      
Critical Outstanding      
Important Good      
Nice to have Fair
Not important Poor

7. Rate your level of satisfaction with your dealers sales department.
Extremely Satisfied
Satisfied
Neutral
Dissatisfied
Extremely Dissatisfied
 

8. Rate your level of satisfaction with your dealers service department.
Extremely Satisfied
Satisfied
Neutral
Dissatisfied
Extremely Dissatisfied
 

9. Rate your level of satisfaction with Rems customer service department.
Extremely Satisfied
Satisfied
Neutral
Dissatisfied
Extremely Dissatisfied
 

10. Do you have any suggestions for improving our products or service?

11. How did you learn about Rem? *Check all that apply.
Trade Show Newspaper Ad
Website / Internet Magazine Ad
Dealer TV
Other (Specify):

12. Would you recommend Rem to other people in the agricultural industry?
yes, would highly recommend no, would not recommend maybe
   
Please explain your decision:  

13. Thank you for your time and participation. Rem values your comments and suggestions and will continue to provide Quality: From Design to Delivery. Rem requests the use of your comments for the items listed below. You will be contacted prior to any use of your comments. Please check the areas that you will allow Rem to use your comments.
Brochures Rem Direct Mail Outs
Online Testimonials Magazine Ad
Press Releases Rem Customer List
If you do not require that Rem contact you prior to the use of your responses, please check here

14. Please complete the following:

  First Name: Last Name:
  Mailing Address:    
  City:    
  State/Province:    
  Phone Number: Fax:
  Email Address:    

Warranty Registration

Shenandoah Info

REM Manufacturing Inc., Shenandoah, Iowa
http://shenandoahiowa.net
Map of Shenandoah, Iowa

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