Customer Satisfaction Survey

Rem Enterprises Inc. continually works toward understanding and anticipating customer needs and expectations. In order to achieve this mission we ask that you take a moment to complete our customer satisfaction survey.

Please indicate the Rem product line(s) you currently own:

BaleMAX	Industrial Blowers
Wireform	Delta Flexible Harrow
GrainVac	Grain Transfer System
Pneumatic Chaff Spreader

How long have you been a Rem customer?
< 2 years	2-5 years	6-10 years	10+ years

What is the main reason you chose a Rem product?
Product Performance / Quality
Product Features	Specify:
Price
Reputation
Other (Specify):

What features in your Rem product do you find most helpful?

Please list any features you would like to see in future products.

Please rate the importance to you vs. Rem's performance in the following areas:
Product Quality and Performance

Importance to you	Rem's Performance
Critical	Outstanding
Important	Good
Nice to have	Fair
Not important	Poor

Product Innovation

Importance to you	Rem's Performance
Critical	Outstanding
Important	Good
Nice to have	Fair
Not important	Poor

Ease of Use

Importance to you	Rem's Performance
Critical	Outstanding
Important	Good
Nice to have	Fair
Not important	Poor

Customer Service

Importance to you	Rem's Performance
Critical	Outstanding
Important	Good
Nice to have	Fair
Not important	Poor

Rate your level of satisfaction with your dealer's sales department.

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied

Rate your level of satisfaction with your dealer's service department.

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied

Rate your level of satisfaction with Rem's customer service department.

Extremely Satisfied

Satisfied

Neutral

Dissatisfied

Extremely Dissatisfied

Do you have any suggestions for improving our products or service?

How did you learn about Rem? *Check all that apply.
Trade Show	Newspaper Ad
Website / Internet	Magazine Ad
Dealer	TV
Other (Specify):

Would you recommend Rem to other people in the agricultural industry?
Yes, would highly recommend	No, would not recommend	Maybe

Please explain your decision:

Thank you for your time and participation. Rem values your comments and suggestions and will continue to provide Quality: From Design to Delivery. Rem requests the use of your comments for the items listed below. You will be contacted prior to any use of your comments. Please check the areas that you will allow Rem to use your comments.
Brochures	Rem Direct Mail Outs
Online Testimonials	Magazine Ad
Press Releases	Rem Customer List
If you do not require that Rem contact you prior to the use of your responses, please check here

Please complete the following:

	First Name:		Last Name:
	Mailing Address:
	City:
	State/Province:
	Phone Number:		Fax:
	Email Address:

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